Orders & refunds

Manage orders, statuses, order notes, and record refunds.

Every purchase creates an order under CourseGlade → Orders, whichever gateway processed it.

The orders list

Columns are Order, Customer, Items, Total, Payment, Date, Status, and a view action. Search by order number or email, and filter by status.

Orders list with a search box and status filter above a table of orders showing number, customer name and email, item count, total, payment method, date and status badge — Every purchase lands here regardless of gateway. Click the view action to open an order and act on it.

Order statuses

Completed — payment received; the student is enrolled
On hold — awaiting payment (typical for manual/offline)
Processing — payment in progress
Pending — created, not yet paid
Cancelled — cancelled before completion
Refunded — payment returned
Failed — payment failed

Each status change sends the matching student email; a new order also emails the admin.

Completing and cancelling

On the order detail, the payment card has a completion button whose label matches the state — Confirm Payment (on hold), Mark as paid (pending), or Complete Order. Pending, processing, and on-hold orders can also be cancelled.

Refunds

Click Refund, add a Reason, and optionally tick Remove the student from enrollment.

Refunds are record-only. CourseGlade marks the order Refunded and sends the refund email, but it does not move money — process the actual refund in your payment gateway (e.g. the Stripe dashboard).

Order activities & notes

Each order has an Order Activities timeline of system events (order placed, status changes) plus a place to Add a comment — admin-only internal notes.